It doesn't cover cracked screens and damage from drops, though. SIM cards, airtime, and plans are non-refundable.Īll new phones purchased from Tracfone come with a one-year warranty that covers mechanical and electrical defects, which is standard for the industry. If you're unhappy with your phone for any reason, you can return it within 30 days for an exchange or a refund. Tracfone offers a 30-day money-back guarantee on its cell phones. You're never locked into a contract! Instead, you pay upfront for your service and then refill as needed or sign up for auto-refill. Tracfone sells prepaid and pay-as-you-go plans only. So, if you're hoping for a special discount, you probably won't get one from a customer service agent, but it never hurts to ask! In fact, she said that the only prices she could offer were those featured on the website. If that's something you want, you'll have better luck with T-Mobile's or Lively's unlimited plans.Ĭherry also told me that Tracfone doesn't offer any senior citizen, AARP, or veteran's discounts. Cherry informed me that while Tracfone offers unlimited text and talk with some plans, they do not offer unlimited data. I asked about unlimited data plans, senior discounts, and what to do if you run out of data. I got connected with Cherry, who was able to answer my questions quickly, although it did feel like I was being pushed to purchase. Instead of digging around the website for more information, I decided to chat online with customer service. But don't worry it's super simple! And you can always call Tracfone's customer service line if you need a hand. Otherwise, you'll need to follow the instructions to activate it online on your own. Depending on the store, they may be able to help you activate your service right then and there. Simply go to a store near you and head to the cell phone section. Not a fan of online shopping? No problem! Tracfone may not have its own brick-and-mortar stores, but its phones and airtime cards are available for purchase at Walmart and Best Buy. The price varies depending on the value of your phone. You can purchase a 24-month, 13-month, or monthly protection plan. Then, you'll be prompted to accept or decline a protection plan for your new phone. After choosing your plan, you'll need to pick a device. If you want a new phone, the buying process is a little different. If your phone doesn’t meet that criteria, you'll need to purchase a compatible phone. Helpful Tip: Tracfone allows customers to bring unlocked 4G LTE smartphones only.
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